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© 21st Century Fireworks Ltd 2004 - 2008 | Privacy Statement | Terms & Conditions | Associated Websites
 

Summary:

• Please make sure you are available to take delivery or the carriers may charge an additional delivery charge for re-delivery which we will have to debit from your card.

• Please make sure there will be someone at the delivery address to avoid the extra charge for re-delivery.

• Our aim is to satisfy the needs of all our customers by providing delivery direct to your door. If you have any problems or queries, please email or call us on 01325 254860.

How We Deliver To You & How You Can Pick Up:

We use both Royal Mail (none explosive items) and other Shipping Companies. Delivery to our customers via our Independent Delivery Service Company or any other express delivery service is weekdays only, from 7:30am to 6:30pm. Customers can also pick up their orders themselves to avoid any delivery charge.

• Pick Up - If you want to pick up the fireworks to avoid the delivery fee we have collection points available in Darlington and Teesside. Please call 01325 254860 for more details.

• UK Orders (Excludes Ireland) - There is a standard £12.75 (Excl VAT) charge; deliveries are made Monday to Friday, between the hours of 7:30am and 6:30pm. If a weekend delivery is required please email or call 01325 254860 and a price will be quoted based on the order and location.

• UK Same-day Orders (Excludes Ireland) - If you require fireworks delivered on the same-day as the order is made, please email or call 01325 254860 and a price will be quoted based on the order and location. This service has a minimum product order charge of £150 (Inc VAT). Please note we reserve the right to withdraw this service if we believe it cannot be satisfied.

 

Address for Delivery:

• Please make sure that when you enter a delivery address in our secure online order form there will be someone at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you. There is the option in the order form to enter an alternative address for delivery (e.g. place of work, neighbour, etc.) if you or someone else on your behalf are unavailable during the weekday to receive the package(s).

• On rare occasions and in the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder's billing address even if an alternative address for delivery has been given.

Please Note....

1. We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use.

2. Under normal circumstances and for packages sent by our Independent Delivery Service Company, our delivery partner will attempt to deliver the goods. If after the first attempt delivery cannot be completed the package will be held at a local depot (usually a calling card with branch details will be left for you by the delivery driver), and the customer will need to contact the branch or visit personally to collect the package. Should it be necessary for our delivery partner to attempt delivery a second or more times an extra charge will apply.

3. Should our Independent Delivery Service Company return packages to us as undelivered and delivery is still required after this a charge will apply, and we will only be able to re-send the package once the customer has agreed to the charge.

4. In exceptional circumstances customers sometimes request that the package or packages be left for them unsigned for and in a specified location (e.g. garden shed, porch, garage, etc.). Our Independent Delivery Service Company require our authorisation before this can be done, and we can only agree to it on the express understanding that neither we nor our Independent Delivery Service Company can accept any responsibility or liability should the package or packages go missing.

5. Non-explosive products may be sent via Royal mail. Should a package sent via Royal Mail fail to be delivered please report it to us by phone on 01325 254860 or by email to sales@fireworksarcade.com. We will do all we can to help but please note that as advised by Royal Mail we must allow a period of three weeks from the expected delivery date (and be advised by Royal Mail that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.

6. Should a package be returned to us undelivered (due to our Independent Delivery Service Company not being able to deliver for reasons outside their control, or the package is not collected from the relevant local depot of the first attempted delivery, or the intended recipient informing the delivery service that the package should be returned to sender), we reserve the right to deduct the cost of return delivery/postage from any refund.

Change of Delivery Address after Dispatch of Goods:

Should it be necessary to change the address for delivery of packages dispatched via our Independent Delivery Service Company after the package has left our premises (e.g. to re-direct delivery to a work-place or any other address) an extra charge will be incurred. Please contact us as quickly as you can (by email to: sales@21stcenturyfireworks.co.uk, or by phone on 01325 254860) if a change of delivery address after dispatch is required. We will advise you of the charge and can only instruct our Independent Delivery Service Company to amend the delivery address once you have given your approval of the charge. The re-direct facility is available only with packages sent via our Independent Delivery Service Company and not with Royal Mail.

 

Tracking:

For non-explosive orders sent via Royal Mail, we will provide you with the package number (referred to as a tracking number) so that the package can be tracked via their web site www.royalmail.com. For further assistance with package delivery you can call us on 01325 254860 or email us at sales@21stcenturyfireworks.co.uk. Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel delivery company or postal service used. 21st Century Fireworks cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.